Glaco Mirror Coat Zero

Cancellation

• Request for cancellation if product has not been dispatched after payment completion.

Return

• Request for return within 7 calendar days following delivery date.

• Check seller’s approval on buyer’s request.

• Buyer sends product in question to seller.

• Seller receives and checks returned product

• Seller approves return and return is completed.

Criteria for Return/Exchange

• You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

• When request due to change of mind is made after 7 calendar days following delivery date

• When product is used, destroyed or damaged

• When tag attached to product is removed or package of product is opened and product value is damaged

• When sealed package is opened or packaging materials are lost

• When too much time has passed and product value has so decreased that its re-sale is not possible

• When return/exchange request is made for customized product such as hand-made shoes or accessories

• When components of product (including free gift) have been used or lost

• When buyer did not follow instructions included in product

C.A.R.O.L.E accepts orders 24 hours a day, every day of the week. 

Orders placed are usually processed and shipped within 2~4 business days from the time the order is placed. Priority and Express orders placed before 12:00 PM will be processed and shipped out the same business day. Priority and Express orders placed after 12:00 PM will be processed and shipped out the next business day. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~4 days. 

Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. C.A.R.O.L.E cannot guarantee same day expedited shipping when an order is placed on hold for review. 

Lost or Stolen Packages

- If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available. - We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

Shipping Method

*Limited options are available depending on the destination

Shipping Destination & Rates

C.A.R.O.L.E offers Free USPS Standard shipping when the subtotal in your shopping bag is greater than or equal to RM100.00, excluding tax and any other offers or price adjustments. Terms are subject to change without notice.