Return Policy

Cancellation

• Request for cancellation if product has not been dispatched after payment completion.

Return

• Request for return within 7 calendar days following delivery date.

• Check seller’s approval on buyer’s request.

• Buyer sends product in question to seller.

• Seller receives and checks returned product

• Seller approves return and return is completed.

Criteria for Return/Exchange

• You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

• When request due to change of mind is made after 7 calendar days following delivery date

• When product is used, destroyed or damaged

• When tag attached to product is removed or package of product is opened and product value is damaged

• When sealed package is opened or packaging materials are lost

• When too much time has passed and product value has so decreased that its re-sale is not possible

• When return/exchange request is made for customized product such as hand-made shoes or accessories

• When components of product (including free gift) have been used or lost

• When buyer did not follow instructions included in product

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I need more information about this. Who do I contact?

You can contact our customer service at 016-7280827 or email your inquiry to admin@caroleaccessories.com.my
Our customer service will contact you during working days and hours.